Shipping

• Free shipping on all U.S. orders.

• Orders ship from Lemont, Illinois within 1–2 business days. Delivery usually takes 3–5 business days after shipment.

• We also ship to Canada.

• Holiday deadline: order by December 15, 2026 for delivery before Christmas.

• You’ll receive a tracking number by email when your order ships.

• Lost or damaged package? Email info@pro-stays.com within 7 days of delivery and we’ll make it right.

Returns – 30-Day Satisfaction Guarantee

• Not satisfied? Contact us within 30 days of delivery for a refund or replacement.

• Personalized (engraved) items are made to order and can’t be returned unless they arrive damaged or defective.

• Refunds are issued to your original payment method within 5–7 business days of receiving the return.

• To start a return, email info@pro-stays.com with your order number.